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TERMS OF USE

Terms of Use

IN ACCESSING THIS WEBSITE, YOU AGREE TO THESE TERMS OF USE. “YOU” AND “YOUR” ALSO INCLUDE ANY ORGANIZATION YOU WORK FOR RESPECTING HSE INTERNATIONAL’S PRODUCTS.

HSE International Group Limited (“HSE International”), a Canadian limited company, makes available its websites and webpages, the HSE International Community Facebook and LinkedIn pages, mobile and software applications (including ICAM Plus), online portals and platforms, and other websites, applications or digital services owned, operated or made available by or on behalf of HSE International (collectively, the “Platforms”). Through the Platforms and otherwise, HSE International may make available content, information, documentation, materials and other digital content (“Content”), as well as software functionality, subscriptions, products, training, professional services and other products or services (“Products and Services”). Access to and use of the Platforms, Content, and Products and Services is subject to these Terms of Use (“Terms”), together with any additional terms, policies, licences, order forms or agreements that expressly apply to a particular Platform, Product or Service.

 

These Terms constitute an agreement between you and HSE International. Where a Platform or Product or Service is made available through a third-party application marketplace or distribution platform, including the Apple App Store or Google Play, the applicable marketplace terms and any marketplace-specific provisions contained in these Terms may also apply. Those third-party terms govern the applicable marketplace relationship or transaction only to the extent required by applicable law or the applicable marketplace rules and do not otherwise replace these Terms.

 

Nothing appearing on a Platform, and no communication made through an automated feature or service, creates a separate binding commitment on behalf of HSE International unless that commitment is expressly provided for in these Terms, is expressly accepted by an authorized representative of HSE International, or is contained in another binding agreement between HSE International and the applicable person or organization.

 

For persons who work for, represent, or access the Platforms, Content, or Products and Services on behalf of an organization that has entered into a written licence, subscription, services, order or other agreement with HSE International (an “HSE International License”): a. their access to and use of the applicable Platforms, Content, Products and Services is also governed by the applicable HSE International License, the relevant provisions of which are incorporated by reference where applicable; and b. in the event of an express inconsistency between these Terms and an applicable HSE International License, the HSE International License will govern and control to the extent of that inconsistency.

License to Platforms, Software and Content

 

Subject to these Terms and any applicable HSE International License, HSE International grants you a limited, non-exclusive, non-transferable (except as expressly permitted under applicable law or applicable application marketplace rules), non-sub licensable and revocable licence to access and use the applicable Platforms, Content, software functionality and Products and Services made available to you by HSE International, solely for their intended purposes and in accordance with these Terms. Where HSE International makes software or a mobile application available to you, including ICAM Plus, this licence includes the right to download, install, access and use the applicable software on devices that you own or control, or that you are otherwise authorized to use, subject to any additional terms applicable to the software, your HSE International License, and the rules of the application marketplace or distribution platform through which the software was obtained.

 

Except where expressly permitted by these Terms, an applicable HSE International License, applicable law, or applicable application marketplace rules, no licence granted under these Terms permits you to sell, resell, sublicense, distribute, transfer, rent, lease, commercially exploit, copy, modify, reverse engineer, decompile, disassemble, create derivative works from, or otherwise use any Platform, software or Content beyond the scope expressly authorized by HSE International.

The licence granted under these Terms continues only for so long as you remain entitled to access the applicable Platform, Product or Service. HSE International may suspend or terminate the licence where permitted under these Terms, including for material breach of these Terms or an applicable HSE International License, non-payment of amounts properly due, misuse or unauthorized use of the applicable Platform, security or legal requirements, or discontinuation of the applicable Product or Service. Any suspension or termination is subject to applicable law, applicable marketplace requirements, and any rights or remedies that cannot lawfully be excluded. Termination of a licence does not affect provisions of these Terms which by their nature are intended to survive termination, including provisions relating to intellectual property, confidentiality, disclaimers, limitations of liability, payment obligations accrued before termination, dispute resolution and other continuing obligations.

Basic Limitations and Acceptable Use

 

The Platforms, Content, Products and Services may be used only for lawful purposes and in accordance with these Terms, any applicable HSE International License, and the access rights or permissions made available to you. Certain Platforms, Content, Products or Services may be restricted to registered users, subscribers, customers, authorized organizational users, or bona fide prospective customers, while other Content may be made publicly available by HSE International. Except to the extent expressly permitted by these Terms, an applicable HSE International License, applicable law, applicable application marketplace rules, or prior written authorization from HSE International, you must not, and must not permit any other person to: a. decompile, reverse engineer, disassemble, decode, translate, adapt, modify, circumvent, or attempt to derive the source code, underlying structure, algorithms or non-public technical components of any Platform or HSE International software, except to the limited extent that applicable law expressly permits such activity notwithstanding this restriction; b. rent, lease, loan, sell, resell, sublicense, distribute, transfer, commercially exploit, or create derivative works from any Platform, HSE International software or HSE International Content except as expressly authorized by HSE International; c. bypass, disable, interfere with, defeat, probe or circumvent authentication, authorization, subscription controls, security features, technical restrictions, access controls, usage limits or other protective measures used in connection with a Platform, Product or Service; d. use network-monitoring, discovery, scanning, interception or similar software or techniques to obtain non-public information regarding a Platform's architecture, systems, security, usage, users or identities, except where expressly authorized by HSE International for legitimate integration, administration, testing or security purposes; e. use robots, spiders, scrapers, crawlers, automated agents, scripts or other automated processes to access, monitor, extract, copy or collect information from a Platform or Content, except through an API, integration, automation feature or other method expressly made available or authorized by HSE International, or through ordinary public search-engine indexing permitted by HSE International; f. use any Platform, Product or Service to transmit, upload, publish or distribute material or communications that are unlawful, fraudulent, deceptive, defamatory, threatening, harassing, malicious, infringing, intentionally misleading, or otherwise violate the rights of another person or applicable law; g. introduce, transmit or facilitate viruses, malware, malicious code, destructive routines or other material intended to damage, disrupt, interfere with, obtain unauthorized access to, or impair any Platform, Product, Service, system, network, device or data; h. access or attempt to access another user's, organization's or customer's account, workspace, investigation, data or other restricted information without authorization, or use credentials, permissions or access rights belonging to another person except where expressly authorized; i. copy, modify, reproduce, republish, distribute, display, transmit or otherwise exploit HSE International Content or proprietary materials except as expressly permitted under these Terms, an applicable HSE International License, or functionality provided by HSE International; or j. export, re-export, transfer, provide or use any Platform, software, Content, Product or Service in violation of applicable export-control, economic-sanctions, trade-control or similar laws and regulations. Nothing in this section prevents you or an organization you are authorized to represent from accessing, using, downloading, copying, retaining or exporting data, records, reports, documents, evidence or other information that you or that organization owns, has lawfully provided to HSE International, or is otherwise authorized to access, to the extent permitted by the applicable Platform functionality, subscription, HSE International License and applicable law. Authorized use of HSE International APIs, integrations, automation tools or other interoperability features in accordance with their documentation and applicable permissions does not, by itself, constitute a prohibited automated use under this section. Any unauthorized use of the Platforms, Content, Products or Services is prohibited.

Interactive Areas and User-Generated Content

 

Certain Platforms may allow users to submit, upload, post, communicate, share or otherwise make content available to other users through community areas, discussion boards, forums, comments, collaboration features, messaging functions, support features, blogs, wikis, question-and-answer areas or similar interactive functionality (collectively, “Interactive Areas”). Content intentionally submitted by a user for communication, collaboration or display to other users through an Interactive Area is referred to in these Terms as “User-Generated Content.” a. Account and Identity Integrity. Where an Interactive Area requires an authenticated identity, you must use the identity associated with your authorized account and must not impersonate another person or organization, knowingly misrepresent your identity, employer, organizational affiliation, role or authority, or knowingly provide false identity information. HSE International may require reasonable information necessary to verify a user's identity, account, organizational affiliation, role or authority where such verification is reasonably required to provide, administer, secure or protect a Platform, Product or Service. Nothing in these Terms requires HSE International to publicly display or disclose a user's email address, personal contact information or other account information that is not intended to be visible to other users. Where a Platform permits a user to select a display name or other profile identifier, that functionality must not be used to impersonate another person or organization or otherwise mislead other users as to the user's identity or authority. b. Lawful and Appropriate User-Generated Content. You are responsible for User-Generated Content that you submit or make available through a Platform and must have the rights, permissions and authority necessary to submit, upload, share or otherwise make that content available. Where User-Generated Content includes information relating to another person, you are responsible for ensuring that its collection, use, disclosure and sharing are lawful and appropriate for the purpose for which the applicable Platform, Product or Service is being used. You must not submit, upload, publish, communicate, share or distribute User-Generated Content that is unlawful, fraudulent, deceptive, defamatory, threatening, harassing, abusive, hateful, discriminatory, obscene, sexually exploitative, malicious, infringing, intentionally misleading, invasive of another person's lawful privacy or publicity rights, or otherwise prohibited by applicable law or applicable application marketplace requirements. You must not use an Interactive Area to encourage or facilitate criminal activity or unlawful conduct, threaten or facilitate harm, distribute malware or malicious code, disclose information that you are not authorized to disclose, infringe another person's intellectual property or other legal rights, or knowingly use the Platform to harass, intimidate or target another person for abuse. Where User-Generated Content or other information entered into a Platform relates to an incident, investigation, workplace matter, employee, contractor, witness, injured person or other identifiable individual, users are responsible for ensuring that the information they enter is relevant to the intended purpose, accurate to the best of their knowledge, appropriately obtained, and disclosed only to persons who are authorized to receive it. Users must not knowingly fabricate, falsify, manipulate or materially misrepresent investigation evidence, witness information, findings, approvals, corrective actions or other records maintained through a Platform. c. Third-Party Recommendations and Unauthorized Solicitation. Users may, where relevant to the intended purpose of an Interactive Area, identify, reference or recommend third-party products, services, websites, software, applications, professional resources or other Third-Party Items that they reasonably believe may be useful or relevant to other users. Any such reference or recommendation must be made lawfully, in good faith, and in a manner that does not falsely state or imply that the Third-Party Item is endorsed, approved, certified or recommended by HSE International unless HSE International has expressly provided that endorsement, approval, certification or recommendation. If you have a financial, commercial, ownership, employment, referral, affiliate, sponsorship or other material relationship or interest connected with a Third-Party Item that you identify or recommend, you must clearly disclose that relationship where it would reasonably be relevant to another user's assessment of the recommendation. You must not knowingly present a paid, sponsored, affiliated or otherwise commercially connected recommendation as an independent recommendation. Nothing in this paragraph authorizes advertising, solicitation, promotional activity, collection of user information for marketing purposes, or other commercial activity that is otherwise restricted by these Terms or that has not been authorized for the applicable Interactive Area. Except where expressly permitted by HSE International or reasonably necessary for the intended purpose of the applicable Platform or Interactive Area, you must not use contact information, account information or other information obtained through a Platform or Interactive Area to send unsolicited advertising, promotional communications, marketing messages, bulk communications, fundraising requests, commercial solicitations or other unrelated solicitations to another person or organization. You must not collect, extract, compile, use or disclose information obtained through a Platform for unrelated marketing, lead generation, profiling, solicitation or other unauthorized commercial purposes. You must not distribute advertising, promotional material, spam, commercial solicitations, fundraising requests or requests to join an unrelated organization through an Interactive Area unless expressly authorized by HSE International or expressly permitted by the intended functionality of the applicable Platform. This restriction does not prohibit legitimate account, workspace, investigation, team or organizational invitations, assignments or communications made through functionality provided by HSE International for the intended use of the applicable Product or Service. d. Responsibility for Submitted Information and Moderation. You are responsible for User-Generated Content and other information that you submit, upload, communicate or otherwise make available through a Platform. You must take reasonable steps appropriate to the nature and intended purpose of the applicable Platform, Product or Service to ensure that material information you submit is accurate to the best of your knowledge at the time it is submitted, that you have the rights and authority necessary to submit it, and that your submission does not knowingly introduce material technical, security or operational problems. If you later become aware that material information you submitted is materially inaccurate, incomplete or misleading, you must take reasonable steps, where appropriate and permitted by the applicable Platform, to correct, supplement, clarify or flag that information. Where preserving the original record is reasonably necessary for investigation integrity, legal, regulatory, evidentiary, audit or record-retention purposes, you must not improperly alter, conceal or delete the original record; instead, any correction or clarification should be made using the appropriate amendment, supplemental-record, comment, audit or other functionality made available through the applicable Platform or required by the applicable HSE International License. HSE International does not undertake to review every item of User-Generated Content before it is submitted, posted, shared or made available through a Platform. HSE International may conduct moderation, review or other oversight of Interactive Areas as HSE International reasonably considers appropriate or as required by applicable law, the nature of the applicable Platform or Service, or applicable application marketplace requirements. HSE International may review, restrict, reject, remove, disable access to, preserve, quarantine or take other reasonable action concerning User-Generated Content where HSE International reasonably believes that the content or associated conduct violates these Terms, applicable law, an applicable HSE International License or application marketplace requirements; responds to a user report, complaint or legal request; threatens the rights, safety, privacy or security of a person or organization; threatens the security, integrity or operation of a Platform; or otherwise requires reasonable action to prevent or address unlawful, fraudulent, abusive, harmful or unauthorized use. HSE International may suspend or restrict the account or access of a user responsible for such conduct where permitted by these Terms and applicable law. HSE International will not ordinarily alter the substantive meaning of private customer or organizational investigation records, evidence, witness statements, findings, approvals, corrective actions or other operational records merely as an exercise of content moderation. Nothing in this paragraph prevents HSE International from performing technical processing, malware or security controls, backup and recovery operations, lawful data administration, account administration, preservation, retention or deletion actions authorized by the applicable customer, actions required under an applicable HSE International License, or actions reasonably required by law. Where reasonably practicable and appropriate, actions affecting the substantive integrity of investigation or audit records should preserve applicable audit, evidentiary and record-integrity requirements. e. Third-Party Items and Relationships. Third Party Items may be made available, referenced, linked to, integrated with, downloaded from, or otherwise accessible through a Platform or Interactive Area. Unless HSE International expressly states otherwise, the availability, reference, integration or accessibility of a Third Party Item does not, by itself, create or imply any partnership, joint venture, agency, employment, fiduciary, sponsorship, endorsement, certification or other legal relationship between HSE International and the applicable third party. Third Party Items may be provided, operated, hosted, maintained or controlled in whole or in part by third parties and may be subject to separate third-party terms of use, privacy policies, licences, service terms or other conditions. Users are responsible for reviewing any applicable third-party terms where appropriate before accessing or using a Third Party Item. HSE International does not control the content, availability, security practices, privacy practices, functionality or operation of a Third Party Item merely because that Third Party Item is referenced by, linked to, integrated with or accessible through a Platform. Nothing in this paragraph limits any responsibility that HSE International has expressly accepted under a separate agreement or that cannot lawfully be excluded. Except to the extent prohibited by applicable law, HSE International is not responsible for the content, accuracy, availability, security practices, functionality, performance, acts or omissions of a Third Party Item to the extent that the Third Party Item is provided, operated or controlled by the applicable third party. Any use of or reliance upon a Third Party Item may also be subject to the applicable third party's terms, policies and conditions, and users are responsible for determining whether the Third Party Item is appropriate for their intended use. Nothing in this paragraph excludes or limits responsibility for HSE International's own acts or omissions, any warranty, representation or commitment expressly made by HSE International, any obligation expressly accepted under an applicable HSE International License, or any right, remedy or liability that cannot lawfully be excluded or limited. An HSE International Platform, Product or Service does not become a Third Party Item merely because it is distributed through, billed or processed by, linked to, or interoperates with an application marketplace, payment provider or other third-party service. Users and, where applicable, their organizations are responsible for exercising reasonable diligence appropriate to the nature and risk of a Third Party Item before relying upon, enabling, connecting to or deploying it. Such diligence may include considering the identity and authenticity of the third-party provider, the suitability of the Third Party Item for the intended purpose, applicable third-party terms and policies, permissions requested, data that may be exchanged with the third party, and any material security, privacy, legal, regulatory or operational considerations relevant to the intended use. Where reasonably appropriate having regard to the nature of the Third Party Item and the information or systems involved, users and organizations should apply suitable security and technical controls before enabling or deploying the Third Party Item. Depending on the circumstances, such controls may include malware or file scanning, review of requested permissions and access scopes, security or privacy assessment, compatibility testing, controlled testing or pilot deployment, and compliance with the organization's own information-security and technology-governance requirements. Unless HSE International expressly states otherwise, HSE International does not independently verify every third-party provider or every item of Third Party Content and does not represent or warrant that every Third Party Item is accurate, trustworthy, suitable, secure or appropriate for a user's particular purpose. Where HSE International expressly identifies a Third Party Item as approved, supported, verified, certified, compatible or otherwise subject to a particular HSE International representation, the scope of HSE International's responsibility will be determined by the specific representation made and any applicable HSE International License or other governing agreement. Content, statements, opinions, allegations, claims or other material created or provided by a third party and contained in or made available through a Third Party Item are referred to in these Terms as “Third Party Content.” To the extent permitted by applicable law, HSE International is not responsible for infringement, defamation, false or misleading statements, unlawful content, unauthorized disclosure or other violations of third-party rights contained in Third Party Content to the extent that such content was created or provided by the applicable third party and has not been materially created, altered or expressly adopted by HSE International. Unless HSE International expressly identifies particular Third Party Content as endorsed, adopted or issued by HSE International, the availability of that content through a Platform does not mean that HSE International endorses it, agrees with it, has independently verified it, or considers it to represent the views, findings, recommendations or policies of HSE International. Statements, opinions or other communications made by an employee, contractor, representative or agent of HSE International through an Interactive Area do not, solely because of that person's relationship with HSE International, constitute an official HSE International statement, representation, warranty, contractual commitment or endorsement. A personal opinion or statement made outside the person's actual authority does not bind HSE International. Where HSE International expressly identifies a communication as official support, product guidance, account or service administration, security guidance, or another authorized HSE International communication, the communication may be relied upon for its stated purpose, subject to these Terms, the applicable HSE International License and any applicable Product or Service documentation. Unless expressly stated by an authorized HSE International representative with authority to do so, such a communication does not amend these Terms, modify an applicable HSE International License, create a new warranty or guarantee, or constitute a binding commitment regarding future functionality, availability, pricing or service levels. Responses, summaries, recommendations or other outputs generated wholly or partly through automated or artificial-intelligence-enabled features of a Platform are not statements made by an HSE International employee or representative merely because they are delivered through an HSE International Platform. Such outputs may be subject to additional provisions of these Terms governing automated or artificial-intelligence-enabled features and should be evaluated in light of their intended purpose and any notices or limitations presented with the applicable feature. As used in these Terms, “Third Party Item” means any product, service, website, software, application, integration, application programming interface (API), data source, document, communication, content, resource or other item that is provided, operated or controlled in whole or in material part by a person or entity other than HSE International and that is referenced by, linked to, integrated with, accessed through, made available through, or otherwise used in connection with a Platform, Product or Service. “Third Party Items” means one or more Third Party Items. Third Party Items may contain or make available Third Party Content as defined above. For clarity, an HSE International Platform, Product or Service does not become a Third Party Item merely because a third party distributes, hosts, bills for, processes payment for, provides infrastructure supporting, or interoperates with that Platform, Product or Service. Where HSE International and a third party each provide or control separate components of an integrated service, each party's responsibilities will be determined according to the component it provides or controls, together with any applicable HSE International License, third-party terms and applicable law.

HSEI Partnership Program - Additional Terms

 

These additional terms (“Partner Program Terms”) apply only to a person or organization that applies for, is accepted into, or participates in the HSEI Partnership Program (“Partner Program”). By participating in the Partner Program, you acknowledge that you have read, understand and agree to these Partner Program Terms together with the generally applicable provisions of these Terms of Use and any separate written partnership agreement entered into between you and HSE International. The Partner Program is a separate HSE International offering through which HSE International may establish approved business relationships with qualifying persons or organizations in connection with HSE International or third-party products or services. The scope, benefits, responsibilities and commercial terms of a particular partnership may also be described in the applicable Partner Program materials or a separate written partnership agreement. For clarity, participation in the Partner Program does not by itself purchase, subscribe to, license or provide access to ICAM Plus or any other HSE International Product or Service, and purchasing, subscribing to, licensing or using ICAM Plus or another HSE International Product or Service does not by itself make a person or organization a participant in the Partner Program. Any such Product or Service is subject to the terms, licence, subscription, order, application marketplace or other conditions applicable to that separate offering. Where the Partner Program application, enrollment or acceptance process is completed electronically, the person submitting or accepting the applicable Partner Program Terms represents that they have the legal capacity and, where acting for an organization, the authority necessary to do so on behalf of that organization. Electronic acceptance of the Partner Program Terms may constitute agreement to those terms to the extent permitted by applicable law, but participation in or use of another HSE International Product, Service or Platform does not by itself constitute acceptance of the Partner Program Terms.  Where HSE International presents the Partner Program Terms through an electronic application, enrollment or acceptance process, taking an affirmative action that is clearly identified as acceptance of those terms—including, where applicable, selecting an acceptance checkbox, selecting an “Accept,” “Continue,” “Submit” or similar button that is clearly associated with acceptance, electronically signing the applicable Partner Program agreement, or submitting an application that expressly states that submission constitutes acceptance—constitutes the user's electronic indication of agreement and intent to be bound by the applicable Partner Program Terms, to the extent recognized by applicable law. Mere browsing of an HSE International website, access to or use of another HSE International Product, Service or Platform, receipt of information about the Partner Program, or failure to take an affirmative Partner Program acceptance action does not by itself constitute an electronic signature or acceptance of the Partner Program Terms. These Partner Program Terms govern participation in the Partner Program and Partner Program-specific benefits, materials, activities and relationships; they do not, merely by reason of a common HSE International website, account or Platform, govern a separate HSE International Product or Service. Upon valid acceptance, these Partner Program Terms, together with the generally applicable provisions of these Terms of Use and any applicable separate written partnership agreement, form a legally binding agreement between you and HSE International concerning your participation in the Partner Program. You should review the applicable terms and any related Partner Program information referenced by them before submitting a Partner Program application, accepting enrolment, electronically accepting the Partner Program Terms, or otherwise commencing participation in the Partner Program. If you do not agree to the applicable Partner Program Terms, you must not submit an application or acceptance that represents your agreement to those terms and must not participate in the Partner Program. Declining or ceasing participation in the Partner Program does not, by itself, prevent you from accessing or using a separate HSE International Product or Service for which you are otherwise properly authorized, licensed or subscribed. These Partner Program Terms apply only to persons and organizations that apply for, are accepted into, or participate in the Partner Program, and to individuals acting as authorized representatives of those organizations in connection with the Partner Program. A person or organization does not become subject to these Partner Program Terms merely because that person or organization accesses or uses another HSE International Platform, Product or Service. An individual applying to or participating in the Partner Program in their own capacity, and any individual accepting Partner Program Terms or acting on behalf of an organization, must be at least 18 years of age and must have the legal capacity to enter into the applicable agreement under the laws that apply to them. Where an individual acts on behalf of an organization, that individual must also have the authority necessary to represent and, where applicable, legally bind that organization in connection with the Partner Program. Where an organization applies to, is accepted into, or participates in the Partner Program through an individual representative, that individual represents that they have the authority required to take the applicable Partner Program action on behalf of the organization. Where an authorized representative validly accepts the Partner Program Terms or a separate written partnership agreement within the scope of that representative's authority, that acceptance constitutes acceptance by the organization and the organization will be bound by the applicable agreement. An organization participating in the Partner Program is responsible for ensuring that individuals it designates to act on its behalf in connection with the Partner Program are appropriately authorized for the actions they perform. The organization should promptly notify HSE International if a representative's relevant authority is withdrawn or materially changed. Authority granted in connection with the Partner Program does not, by itself, authorize that representative to administer, access or act on behalf of the organization in relation to a separate HSE International Product or Service. Where a person accepts or acts under the Partner Program Terms on behalf of an organization, references in this Partner Program section to “you” or “your” refer to the organization where the context concerns the organization's rights, obligations or participation, and may refer to the individual authorized representative where the context concerns that individual's actions, representations, authority, eligibility or responsibilities. If you do not agree to the applicable Partner Program Terms, you must not apply for, accept enrolment in, or participate in the Partner Program on the basis of those terms. Refusal or failure to accept the Partner Program Terms affects Partner Program participation only and does not, by itself, terminate or restrict rights you may separately hold to access or use another HSE International Product, Service or Platform. HSE International may update these Partner Program Terms from time to time to reflect changes to the Partner Program, applicable law or regulatory requirements, security or operational requirements, Partner benefits or responsibilities, HSE International's business practices, or other reasonable changes relating specifically to the operation or administration of the Partner Program. HSE International may make non-material, administrative, editorial or clarifying changes effective when the revised Partner Program Terms are published or on a later date identified by HSE International. Where a change materially affects an existing Partner's rights or obligations, HSE International will provide reasonable notice of the change before it becomes effective where reasonably practicable and as required by applicable law. Notice may be provided through an appropriate method, including email, a Partner Program communication, an account or Platform notice used for the Partner Program, or publication of a notice with the revised Partner Program Terms. Unless a separate written partnership agreement expressly provides otherwise, revised Partner Program Terms will apply prospectively from their stated effective date. A revision to these Partner Program Terms does not by itself amend, replace or override a separate written partnership agreement between HSE International and a Partner, except to the extent that the separate agreement expressly incorporates these Partner Program Terms as amended from time to time, expressly permits the applicable change, or the parties otherwise agree to the amendment. If an existing Partner does not agree to a material revision that applies to that Partner's continued participation, the Partner may discontinue participation in the Partner Program before the revised terms become effective, subject to any rights, obligations, payment obligations, confidentiality requirements, intellectual property provisions, accrued liabilities or other provisions that survive under the applicable Partner Program Terms or a separate written partnership agreement. Continuing to participate in the Partner Program after revised terms become effective may constitute acceptance of the revised terms where permitted by applicable law and where the Partner has received or had reasonable access to notice of the applicable revision. A Partner must provide HSE International with current contact information suitable for communications concerning the Partner Program and must take reasonable steps to keep that information current while participating in the Partner Program. Where the Partner is an organization, it may designate an appropriate individual or business contact to receive Partner Program notices on its behalf. Where these Partner Program Terms or applicable law permit or require HSE International to provide a notice, HSE International may use the most recent Partner Program contact information supplied by the Partner or another notice method permitted under these Partner Program Terms or an applicable written partnership agreement. A Partner's failure to maintain current contact information does not expand HSE International's notice obligations beyond those otherwise required by these Partner Program Terms, an applicable written agreement or applicable law. Except for revisions to the Partner Program Terms made by HSE International in accordance with the modification provisions above, a specific written partnership agreement or other individually agreed Partner Program arrangement may be amended only through a written amendment that clearly identifies the agreement or provision being amended and is accepted by HSE International and the applicable Partner through representatives having the authority necessary to approve the amendment. A written amendment or other written agreement may be executed in paper or electronic form. Where permitted by applicable law and appropriate to the transaction, an electronic signature or other electronic method of acceptance may satisfy a requirement for signature if the method used reasonably identifies the person accepting the document, demonstrates that person's intention to approve or accept it, and reliably associates the acceptance with the applicable document or record. Nothing in these Partner Program Terms prevents HSE International and a Partner from agreeing that a particular agreement or transaction must instead be executed using specified formalities, including physical signatures, a designated electronic-signature service or another agreed method. Ordinary emails, text messages, chat messages, support communications, meeting discussions, sales discussions, Partner Program communications or other informal communications do not amend an applicable written partnership agreement or constitute a contractual waiver merely because they are in writing or transmitted electronically. Such a communication will constitute an amendment or waiver only where it clearly states an intention to amend or waive an identified contractual right or provision and is made or accepted by a representative with authority to do so, together with any additional formalities required by the applicable agreement or applicable law. A waiver by HSE International or a Partner of a particular contractual right, requirement or breach must be express and will apply only to the specific circumstances for which the waiver is given unless the waiver expressly states otherwise. A failure or delay by either party to exercise or enforce a right does not, by itself, waive that right or prevent its later exercise or enforcement. HSE International may make the current version of the Partner Program Terms, including any revisions, available by publishing them on an HSE International website, webpage, portal or other location that is reasonably associated with the Partner Program or these Partner Program Terms. Publication of revised Partner Program Terms may constitute sufficient notice of a non-material, administrative, editorial or clarifying change where no additional notice is required under these Partner Program Terms, an applicable written partnership agreement or applicable law. Publication of revised Partner Program Terms does not eliminate any obligation expressly established elsewhere in these Partner Program Terms, an applicable written partnership agreement or applicable law to provide additional or advance notice of a material change. Where additional notice is required, HSE International may use one or more of the notice methods permitted under the Partner Program notice provisions above. HSE International may identify a publication date, revision date, effective date or other version information for the Partner Program Terms. Where an effective date is identified, the applicable version of the Partner Program Terms will take effect from that date, subject to the modification and notice provisions above, any applicable written partnership agreement and applicable law. Unless required by an applicable written partnership agreement or applicable law, HSE International is not required to provide a line-by-line comparison, redline or complete summary of every revision to the Partner Program Terms. Where HSE International provides notice of a material change under the provisions above, HSE International will provide reasonable information sufficient to identify the general nature of the material change, but Partners remain responsible for reviewing the applicable revised Partner Program Terms in full. A Partner may retain a copy of the Partner Program Terms applicable to its participation for its own business, legal or record-keeping purposes. Nothing in these Partner Program Terms requires a Partner to maintain its own archive of every historical version or to use comparison software or other tools to identify revisions. Partners should review revised Partner Program Terms when HSE International provides notice of a revision, makes revised terms available in accordance with the provisions above, or otherwise presents revised terms in connection with continued participation in the Partner Program. Any summary or description of a revision provided by HSE International is intended to assist Partners in identifying the general nature of the change and does not replace the Partner's responsibility to review the applicable revised Partner Program Terms in full. Subject to any applicable written partnership agreement, accrued rights and obligations, and applicable law, the Partner Program Terms in effect from the applicable effective date supersede earlier published versions of the Partner Program Terms with respect to Partner Program participation from that effective date forward. Revised Partner Program Terms do not, merely by publication, amend or supersede a separate written partnership agreement or establish, amend or supersede the terms governing a separate HSE International Product or Service. The HSE International Privacy Policy applies, as applicable, to HSE International's collection, use, disclosure, retention and other handling of personal information in connection with the Partner Program and should be read together with these Partner Program Terms. Nothing in these Partner Program Terms limits any privacy or data-protection right or obligation that cannot lawfully be limited or excluded.

Additional terms, policies, programme requirements or written agreements will form part of or supplement a Partner's Partner Program relationship only where they are expressly identified as applying to the Partner Program or the applicable partnership and are accepted or otherwise made applicable in accordance with their terms. Terms applicable solely to a separate HSE International Product, Service, subscription, account or application marketplace transaction are not incorporated into the Partner Program Terms merely because the same person or organization has accepted or is subject to those separate terms. a. Partner Program Resources and Access. Any portal, account area, materials, tools, resources or functionality that HSE International makes available specifically for participation in the Partner Program (collectively, “Partner Program Resources”) may be accessed and used only for authorized Partner Program purposes and subject to these Partner Program Terms, any applicable written partnership agreement, and any additional terms expressly identified as applying to those Partner Program Resources. Participation in the Partner Program does not by itself grant a licence or right to access or use a separate HSE International Product, Service or Platform, which remains subject to the terms applicable to that separate offering. Information that you submit or communicate to HSE International in connection with an application to, enrolment in, or participation in the Partner Program must, to the best of your knowledge at the time it is provided, be accurate and complete in all material respects and must not be knowingly false, fraudulent or misleading. Where information is provided on behalf of an organization, you must have appropriate authority to provide that information for the applicable Partner Program purpose. If information previously provided in connection with the Partner Program materially changes or you later become aware that material current information is inaccurate or misleading, you must take reasonable steps to update, correct or clarify that information where it remains relevant to Partner Program eligibility, administration, benefits, payments, communications or the continuing Partner relationship. This obligation does not require alteration of an accurate historical record merely because circumstances later change, and it does not govern information submitted solely in connection with a separate HSE International Product or Service. HSE International and its licensors retain all right, title and interest, including applicable intellectual property rights, in and to Partner Program Resources and HSE International materials made available through them, except to the extent that particular material is owned by a Partner or another third party. Access to or use of Partner Program Resources does not transfer ownership of HSE International intellectual property to a Partner and does not transfer ownership of a Partner's or third party's intellectual property to HSE International merely because that material is submitted, displayed or made available in connection with the Partner Program. Partner Program Resources that HSE International identifies as confidential, or that a reasonable business person would understand from their nature or the circumstances of disclosure to contain non-public confidential or proprietary HSE International information, must be protected from unauthorized use or disclosure and used only for authorized Partner Program purposes, subject to any applicable written partnership agreement and applicable law. Materials that are publicly available without breach of an obligation, or that HSE International expressly authorizes a Partner to distribute or use publicly, are not treated as confidential merely because the Partner obtained them through Partner Program Resources. Except as expressly permitted by HSE International, these Partner Program Terms, an applicable written partnership agreement or applicable law, a Partner must not reproduce, modify, adapt, distribute, sublicense, sell, commercially exploit, reverse engineer, decompile, disassemble, circumvent technical protections of, create unauthorized derivative works from, or incorporate software components of Partner Program Resources into other software or systems. This paragraph applies to Partner Program Resources only and does not create, expand or replace the licence or use restrictions applicable to a separate HSE International Product, Service or Platform. For purposes of the Partner Program, “Feedback” means suggestions, ideas, comments, recommendations, corrections, proposed improvements, enhancements or proposed modifications voluntarily provided to HSE International specifically for the purpose of improving, developing or evaluating the Partner Program or Partner Program Resources, including suggested edits to HSE International-provided Partner Program materials where those edits are clearly submitted as feedback. Feedback does not include a Partner's pre-existing intellectual property, branding, proprietary materials, confidential information, personal information, customer data, or information or content submitted solely in connection with a separate HSE International Product or Service, including ICAM Plus, unless the applicable material is expressly and knowingly submitted to HSE International as Feedback by a person authorized to do so. The person or organization providing Feedback retains any ownership rights it may have in the Feedback, but grants HSE International a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid-up, transferable and sub-licensable licence to use, reproduce, modify, adapt, combine, develop, create derivative works from, publish, distribute, disclose and otherwise use or commercialize the Feedback for any lawful business purpose, without an obligation to pay compensation or royalties for that use. This licence applies only to Feedback as defined above and does not transfer ownership of excluded Partner materials, confidential information, customer data or other information that is not Feedback. A person submitting Feedback represents that they have the right and authority necessary to provide the Feedback and grant the licence above. A Partner should not include another person's confidential information, personal information, customer data or other material that the Partner is not authorized to disclose in Feedback. Where HSE International and a Partner expressly agree that particular Feedback will be treated as confidential, HSE International's use and disclosure of that Feedback will also be subject to the applicable confidentiality obligations. b. Registration. Applying to or participating in the Partner Program may require a person or organization to complete an application, enrolment or verification process and, where HSE International makes such functionality available, to use a Partner Program account, portal or other Partner Program Resource. HSE International may request information reasonably necessary to evaluate Partner Program eligibility, verify identity or organizational authority, administer the Partner relationship, provide Partner Program Resources, satisfy legal or regulatory requirements, or protect the security and integrity of the Partner Program. Submission of an application does not guarantee acceptance into the Partner Program. HSE International may accept or decline a Partner Program application based on applicable Partner Program requirements and lawful, reasonable business considerations. Where information provided in connection with the Partner Program is materially inaccurate, incomplete or misleading, HSE International may require the applicant or Partner to correct or clarify that information before an application is approved or continued participation is permitted. HSE International may correct obvious administrative, formatting or technical errors in Partner Program records where doing so does not materially alter information supplied by the Partner, but will not ordinarily make substantive changes to Partner-supplied information without an appropriate basis or authorization. HSE International may suspend, restrict or terminate a person's or organization's participation in the Partner Program or access to Partner Program Resources where HSE International reasonably determines that such action is necessary because of a material breach of the applicable Partner Program Terms or written partnership agreement; fraud, misrepresentation, unlawful conduct or material misuse of the Partner Program; a legal, regulatory, law-enforcement or governmental requirement; a material security or technical risk; loss of applicable Partner Program eligibility; non-payment of an amount properly due specifically in connection with the Partner Program or applicable partnership; material misuse of HSE International or third-party intellectual property; extended inactivity affecting a Partner-specific account or resource where continued access is no longer reasonably appropriate; discontinuation or material restructuring of the Partner Program; or another material circumstance reasonably requiring suspension, restriction or termination to protect HSE International, the Partner Program, Partners, users or third parties. Where reasonably appropriate in the circumstances, HSE International may provide notice of a proposed suspension, restriction or termination and an opportunity to address a remediable breach before taking final action. Advance notice or an opportunity to cure is not required where immediate action is reasonably necessary to address fraud, unlawful activity, material security risk, urgent technical risk, a legal or governmental requirement, a serious misuse of Partner Program Resources, or another circumstance in which delay would reasonably create material risk or would be prohibited by law. Any suspension, restriction or termination remains subject to an applicable written partnership agreement and applicable law. Suspension or termination of Partner Program participation may include disabling or withdrawing access to Partner Program Resources, Partner-specific credentials, Partner-only materials or benefits to the extent appropriate to the affected Partner relationship. HSE International may retain, return, archive or delete Partner Program records and materials in accordance with applicable law, privacy and data-retention requirements, legitimate business or dispute-resolution requirements, and any applicable written partnership agreement. Termination of Partner Program participation does not by itself authorize HSE International to delete information maintained solely in connection with a separate HSE International Product or Service. A Partner may withdraw from the Partner Program by using an applicable Partner Program withdrawal process or by providing appropriate written notice to HSE International through a Partner Program contact method made available by HSE International. Withdrawal, suspension or termination does not affect rights or obligations accrued before termination or any confidentiality, intellectual property, payment, dispute, liability or other provisions that by their nature or express terms continue after the Partner relationship ends. Suspension, restriction, withdrawal or termination of participation in the Partner Program does not, by itself, suspend, restrict or terminate a separate licence, subscription, account or other right to use an HSE International Product, Service or Platform, including ICAM Plus. Any action affecting such a separate Product or Service must arise under the terms, agreement, subscription, licence or other conditions applicable to that separate offering. c. Partner Program Benefits and Activities. HSE International may make available benefits, opportunities, resources, activities or other arrangements in connection with the Partner Program (collectively, “Partner Program Benefits”). The availability and scope of Partner Program Benefits may vary according to the nature of the applicable partnership, Partner category, eligibility requirements, current Partner Program materials and any applicable written partnership agreement. Participation in the Partner Program does not guarantee entitlement to any particular Partner Program Benefit unless HSE International has expressly identified that benefit as applicable to the Partner or the benefit is provided for in an applicable written partnership agreement.  Partner Program Benefits may be subject to reasonable eligibility criteria, conditions, limitations, availability requirements or additional Partner-specific terms that are disclosed or made applicable to the relevant Partner. HSE International may require information or documentation reasonably necessary to determine eligibility for, administer or provide a particular Partner Program Benefit, subject to these Partner Program Terms, the HSE International Privacy Policy, any applicable written partnership agreement and applicable law. The Partner Program may involve collaboration concerning HSE International products or services, third-party products or services, referrals, promotional or educational activities, business opportunities or other activities expressly agreed between HSE International and the applicable Partner. 

The nature of one partnership does not establish or guarantee the same rights, benefits, commercial arrangement or activities for another Partner unless HSE International expressly provides otherwise. Partner Program Benefits and activities are separate from any HSE International Product or Service that a Partner purchases, licenses or subscribes to independently. Participation in the Partner Program does not by itself create an entitlement to ICAM Plus or another separate HSE International Product or Service, and the purchase, licence or subscription to such a Product or Service does not by itself create an entitlement to Partner Program Benefits. Where a written partnership agreement expressly includes a separate HSE International Product or Service as a Partner Program Benefit, that Product or Service remains subject to the licence, subscription, usage and other terms expressly applicable to it.  d. Partner Program Accounts and Security. Where HSE International provides a Partner with an account, portal login, user credential or other authenticated access specifically for the Partner Program, the Partner is responsible for ensuring that access is used only by individuals who are appropriately authorized for the applicable Partner Program purpose.

Where a Partner is an organization, the Partner is responsible for reasonably managing the authority and access of individuals it designates to use Partner Program Resources on its behalf. A Partner and its authorized users must take reasonable steps to protect passwords, authentication credentials, access codes and other security information associated with Partner Program Resources and must not knowingly permit those credentials to be used by an unauthorized person. Credentials assigned to an individual must not be represented as belonging to another person, and access permissions must not be knowingly used to obtain Partner Program information or functionality beyond the authority granted to the applicable user. A Partner must notify HSE International without unreasonable delay after becoming aware of a material suspected or confirmed compromise, unauthorized use or unauthorized disclosure of credentials associated with Partner Program Resources, where notification would reasonably assist HSE International in protecting the Partner Program, the Partner or affected third parties. HSE International may temporarily suspend, reset or otherwise restrict affected Partner Program credentials or access where HSE International reasonably believes that doing so is necessary to investigate or address a material security risk, unauthorized access or compromised credential. Partner Program credentials and permissions apply only to the Partner Program Resources for which they are issued. They do not, merely because the same person or organization also uses another HSE International Product or Service, establish that person's authority, administrative role or access rights within that separate Product or Service. Account credentials, roles and permissions for ICAM Plus or another separate HSE International Product or Service remain governed by the access controls and terms applicable to that separate offering. e. Partner Program Fees, Payments and Commercial Arrangements. Any fee, commission, referral payment, revenue share, reimbursement, discount, credit or other financial or commercial arrangement relating specifically to the Partner Program will apply only where it is expressly identified in applicable Partner Program materials or an applicable written partnership agreement. Participation in the Partner Program does not, by itself, require a Partner to pay HSE International a fee or require HSE International to pay a Partner any commission, referral fee or other compensation. Where a Partner Program commercial arrangement involves payment by either HSE International or a Partner, the applicable amount or method of calculation, currency, taxes, invoicing requirements, payment method, payment timing, eligibility conditions and any renewal, adjustment, reconciliation or reporting requirements will be determined by the applicable written partnership agreement or other Partner Program terms expressly governing that arrangement. HSE International may correct an obvious clerical, calculation, invoicing or pricing error relating to a Partner Program commercial arrangement. Any late-payment charge, collection cost, usage- or volume-based adjustment, change in rate or other additional charge will apply only where provided for by the applicable Partner Program terms or written partnership agreement and permitted by applicable law. A Partner must take reasonable steps to keep billing, payment and tax information supplied specifically for an applicable Partner Program commercial arrangement accurate and current. f. Partner Program Withdrawal, Termination and Financial Effect. A Partner may withdraw from the Partner Program in accordance with the withdrawal provisions above. The financial consequences of withdrawal, suspension or termination—including any amounts accrued or payable before the effective date, commissions or other payments already earned, pending transactions, refunds, credits, reconciliations or surviving payment obligations—will be determined by the applicable Partner Program terms, any applicable written partnership agreement and applicable law. Unless those applicable terms expressly provide otherwise, withdrawal or termination does not extinguish an amount or entitlement that accrued before the effective date of withdrawal or termination. Withdrawal from or termination of the Partner Program does not, by itself, cancel, terminate, renew or modify a separate purchase, licence, subscription or other agreement for an HSE International Product or Service, including ICAM Plus. Likewise, cancellation or expiration of a separate HSE International Product or Service does not, by itself, terminate participation in the Partner Program. Pricing, billing currency, payment processing, subscription renewal, trial, cancellation, refund and marketplace requirements applicable to a separate HSE International Product or Service are governed by the terms and purchasing method applicable to that separate offering and are not established by this Partner Program section.

Virtual and Online Training

The following terms apply to virtual and online training areas of this Website (the “Virtual and Online Training”), which includes, without limitation, any training or course accessed through this website either directly from HSE International or via a third party. a Bookings. Please ensure that you have read, understood and accepted the conditions of booking before you submit a course booking. By placing a booking, you will be deemed to have read, understood and accepted these terms and conditions, therefore entering into a contract. When booking via our website, payment can be made immediately by Credit/Debit Card. You can also select the invoice option for other payment methods. If you are paying via invoice, your booking is then classed as a confirmed booking and terms and conditions herein apply. Although your booking will be classed as confirmed, your place on the course selected will be provisional until full payment has been received. b Payment. Full payment must be received at least three (3) weeks before the course start date. If payment has not been received within this timeframe, login details for the virtual course will not be provided and you may forfeit your place on the course. Payment can be made by Credit/Debit card at the time of booking, or you can select Invoice payment. HSE International reserves the right to refuse course participation if payment has not been received within 3 weeks prior to the course date and our Cancellation Policy shall apply. c Transferring from virtual to in-house training. All transfers must be confirmed in writing via email to training@hseigroup.com within 14 days prior to the start of the virtual or online course. All transfers to a in-house or face-to-face learning courses will be subject to availability and an additional charge will be incurred. HSE International reserves the right to refuse changes to the agreed timings should these be made after the initial agreement has been entered into. Participants joining a training session late or leaving early will not be entitled to a transfer. d Cancellation Policy. All cancellations must be confirmed in writing and emailed to training@hseigroup.com within 48 hours prior to the start of the course. Any cancellations within that time frame are subject to a 50% service fee. Cancellations made on the day of the course forfeit 100% of the course costs. Participants joining a training session late or leaving early will not be entitled to a refund. e No-show Policy. Where HSE International does not receive a cancellation notice from the client before the course start date, and the participant does not attend the training, no refund of the course fee will be made. The option to transfer is not available and a new course booking will need to be made and paid for. f Technical issues policy. It is the client's responsibility to ensure that the participant(s) has suitable software, hardware and connectivity to join the session without issues. The trainer will allow time at the beginning of the session to talk participants through the practical elements of using the virtual learning platform and participants are encouraged to join the session ahead of the start time to ensure connectivity, sound and video are working correctly. Should a participant be unable to continue with a session due to personal or technical capability issues, the virtual learning session will continue for other participants and no refund will be provided. Should the HSE International trainer experience technical difficulties that seriously impact on the quality of the session for participants, an alternative session will be arranged. g Substitution Policy. Only those participants registered for the course will be permitted access. The access link and password should not be shared with other colleagues without confirming a substitution with HSE International in writing. HSE International reserves the right to refuse access to the virtual learning course to any unregistered/unconfirmed participantsA substitute can be provided up to 24 hours before the course at no extra charge but must have the necessary pre-requisites in order to attend the course. Only 1 substitution can be made per booking. Details of the change in participants must be sent in writing to training@hseigroup.comh Refunds. HSE International will refund fees paid in accordance with

section d. If payment was made by credit/debit card, any refund due will be made back to the same card, minus any card charges incurred by HSE International. If payment was made by another method, the refund will be made by bank transfer. i Cancellation/Alterations to Course Contents, Dates, Fees or Trainer. HSE International reserves the right to alter or cancel courses without liability. We undertake to provide reasonable notice of any change or cancellation except in the case of an emergency. In the rare event of HSE International cancelling a course, and where an alternative cannot be provided, the booker will be entitled to a refund of fees paid to HSE International (or keep a course credit on their account), but shall not otherwise be entitled to compensation, costs or damages arising from such a cancellation or change. We will do our utmost to accommodate participants on to a suitable alternative course/date. HSE International reserves the right to provide a substitute trainer without notice. HSE International seeks to ensure that the course contents are continually reviewed and kept up to date. This may result in some alterations to the published contents. HSE International reserves the right to make amendments to published course contents without notice. All fees are subject to change and can be altered at any time prior to booking. j Course materials. Course materials provided before, during or after the virtual learning session remain the intellectual property of HSE International and are copyrighted. Materials are not to be reprinted, adapted, reused or shared without express permission of HSE International. k Special Offers and Discounts. Only one Special Offer or Discount can be used per course. Discounts and Special Offers are at the discretion of HSE International and can be withdrawn at any time. l Certificates. Replacement certificates for attendance on a course, will be subject to a service fee of $25 CAD.

Intellectual Property Rights and Content Ownership

a. HSE International Intellectual Property. Except for User-Generated Content, Customer Data, Partner-owned materials, third-party materials and other content or information owned by another person or organization, HSE International and its licensors retain all right, title and interest, including applicable intellectual property rights, in and to the HSE International Platforms, Products and Services and the content, software, documentation, interfaces, designs, graphics, logos, trademarks, service marks, text, images, audio, video, templates and other materials created or owned by HSE International and made available through them (“HSE International Materials”). Except for rights expressly granted under these Terms, an applicable licence, subscription, written agreement, offering-specific terms or other express authorization from HSE International, no licence or other intellectual property right in HSE International Materials is granted by implication, estoppel or otherwise. Access to, purchase of, subscription to or use of an HSE International Product, Service, Platform or HSE International Material does not transfer ownership of the underlying intellectual property. HSE International Materials may be used only to the extent permitted by the terms, licence, instructions or authorization applicable to the relevant material or offering. Nothing in this section expands or restricts rights expressly granted under a separate HSE International licence, subscription, written agreement or offering-specific provision, and where an express provision applicable to a particular Product, Service or material differs from this general section, that more specific provision governs the applicable use to the extent of the inconsistency. b. Downloadable, Editable and Authorized-Use Materials. Where HSE International expressly makes HSE International Materials available for download, editing, reproduction, distribution or another identified use, HSE International grants the authorized recipient a limited, non-exclusive, non-transferable licence to use those materials for the purposes and within the scope expressly identified by HSE International or reasonably necessary for the authorized use. The applicable download page, Product or Service terms, written agreement, instructions, notices or other authorization may establish additional permissions or restrictions. Where HSE International expressly identifies a template, form, report format or other resource as editable or customizable, an authorized user may modify that material for the permitted business or personal purpose without acquiring ownership of HSE International's underlying intellectual property. Permission to modify a particular material does not, by itself, authorize the user to sell, sublicense, publicly redistribute, misrepresent the source or ownership of, remove applicable proprietary notices from, or use that material outside the scope for which HSE International made it available. Materials subject to offering-specific restrictions remain subject to those restrictions. For example, permissions applicable to an editable HSE International template do not automatically apply to Virtual and Online Training course materials, Partner Program Resources, ICAM Plus software or another HSE International Product or Service. c. Customer, User, Partner and Third-Party Materials. Nothing in this intellectual property section transfers to HSE International ownership of Customer Data, User-Generated Content, investigation records, evidence, reports, documents or other materials supplied or created by a customer or user, Partner-owned materials, or third-party intellectual property merely because such information or materials are uploaded to, processed by, displayed through, transmitted using or otherwise used in connection with an HSE International Product, Service or Platform. HSE International's rights to host, process, reproduce, transmit, display or otherwise handle such materials are limited to the rights established by these Terms, the applicable Product or Service terms, an applicable written agreement, the authorization of the relevant rights holder and applicable law. For clarity, use of ICAM Plus does not transfer to HSE International ownership of a customer's or user's investigation records, evidence or other Customer Data merely because that information is stored, processed, analyzed, displayed or used through ICAM Plus. Nothing in this paragraph limits rights expressly granted to HSE International in genuine Feedback or other material that a person knowingly submits under terms that grant HSE International specific rights to that material. d. Trademarks and Third-Party Intellectual Property. HSE International's names, logos, trademarks, service marks and other brand identifiers remain the property of HSE International or the applicable rights holder and may not be used except as authorized by HSE International or applicable law. No access to or use of an HSE International Product, Service, Platform or Material grants a general right to use HSE International branding. HSE International may display or refer to the names, logos, trademarks, content or other intellectual property of Partners, customers, suppliers, technology providers and other third parties where HSE International is authorized or otherwise legally permitted to do so. Ownership of such intellectual property remains with the applicable rights holder. Display or reference to a third party's name, logo, product or service does not, by itself, establish or imply endorsement, sponsorship, partnership, agency or another relationship beyond any relationship that HSE International expressly identifies or that otherwise actually exists.

Copyright and Intellectual Property Infringement Notices

 

HSE International respects the intellectual property rights of others and expects users of HSE International Products, Services and Platforms to do the same. HSE International and its licensors also reserve all rights and remedies available under applicable copyright, trademark and other intellectual property laws in relation to HSE International Materials, Products, Services and other protected intellectual property. Certain HSE International-related works and marks are registered or may be the subject of pending applications in Canada or other jurisdictions; the existence or absence of a particular registration does not limit any copyright, trademark or other rights that otherwise exist under applicable law. If you believe that material made available through an HSE International Product, Service or Platform infringes copyright or another intellectual property right that you own or are authorized to enforce, you may send HSE International a written infringement notice at webmaster@hseigroup.com or by mail or courier to HSE International, PO Box 78225, Edmonton RPO, Callingwood, Alberta, T5T6A1.

An infringement notice should provide sufficient information for HSE International to understand and assess the claim, including: a. the claimant's name and contact information; b. identification of the copyrighted work, trademark or other intellectual property alleged to have been infringed; c. the claimant's ownership, licence, authorization or other relevant interest in that intellectual property; d. sufficient information to identify and locate the material or activity complained of within the applicable HSE International Product, Service or Platform; e. a reasonably clear description of the alleged infringement; and f. where relevant and reasonably available, the date and time of the alleged activity. A person submitting a notice must provide information honestly and in good faith and must be authorized to submit the claim on behalf of the applicable rights holder. Where a notice is intended to constitute a statutory notice of claimed copyright infringement under the Copyright Act (Canada) or another applicable law, the claimant is responsible for ensuring that the notice satisfies the requirements of that law. HSE International may request additional information reasonably necessary to identify the affected material, evaluate the claim, contact the relevant customer or user, preserve relevant records, comply with applicable legal obligations or determine an appropriate response. HSE International may take action that it reasonably considers appropriate in response to a credible infringement claim, having regard to the nature of the alleged infringement, available information, applicable law, the rights of the affected customer or user and any applicable written agreement. Depending on the circumstances, this may include contacting the relevant customer or user, requesting clarification or corrective action, restricting public availability or sharing of affected material, preserving information where legally appropriate, temporarily restricting affected functionality, removing or disabling access to material where warranted, or suspending or terminating access in cases of material, knowing or repeated infringement. HSE International is not required to determine disputed ownership or infringement issues that properly require resolution by a court or other competent authority. An infringement notice relating to Customer Data, investigation records, evidence or other information stored or processed through ICAM Plus does not transfer ownership of that information to HSE International and does not, by itself, authorize HSE International to alter or permanently delete substantive customer records. HSE International may nevertheless take measures reasonably necessary to comply with applicable law, preserve evidence, protect intellectual property rights or restrict unlawful dissemination, subject to applicable customer agreements, legal obligations and the rights of affected persons.

Links and Linking

 

You may provide a conventional text link to a publicly available HSE International webpage, provided that the link is lawful, does not misrepresent its destination or source, does not falsely suggest that HSE International sponsors, endorses, approves or is affiliated with the linking person, organization, website, product or service, and does not display HSE International content within a frame or other presentation that materially obscures its source or creates a misleading impression of ownership or control. Use of an HSE International name, logo, registered trademark, service mark, design or other protected brand identifier in or as a link requires HSE International's authorization except to the extent such use is expressly permitted by HSE International, included within approved Partner or promotional materials for the authorized purpose, or otherwise permitted by applicable law. Permission to link to an HSE International webpage does not, by itself, grant permission to reproduce or otherwise use HSE International trademarks, logos, copyrighted materials or other intellectual property. HSE International may request the removal or correction of a link that falsely represents an affiliation with HSE International, materially misuses HSE International intellectual property, directs users in a misleading manner, or is otherwise unlawful. Nothing in this section limits rights that cannot lawfully be restricted.

Nature of Partner and Other Business Relationships

 

HSE International may use the terms “Partner,” “Partner Program,” “partnership,” “affiliate,” “technology partner,” “product partner,” “service partner” or similar commercial descriptions to identify an approved business relationship. Unless HSE International and the applicable person or organization expressly agree otherwise in a written agreement, use of such terminology does not create a legal partnership, joint venture, fiduciary relationship, employment relationship, franchise, representative relationship or agency between HSE International and that person or organization. Participation in the HSEI Partnership Program is governed by the HSEI Partnership Program provisions of these Terms and any applicable written partnership agreement or other expressly applicable Partner Program terms. Partner status does not, by itself, authorize a Partner to enter into contracts, incur obligations, make warranties or representations, receive money, assume liabilities or otherwise act or purport to act in the name of or on behalf of HSE International. Any authority to do so must be expressly granted by HSE International through an applicable written agreement or other documented authorization. Likewise, HSE International's identification or promotion of a Partner, or collaboration with a Partner concerning products, services, referrals, training, promotional activities or other business opportunities, does not give HSE International authority to bind that Partner except to the extent expressly agreed. Each party remains responsible for its own acts, omissions, personnel, business activities and contractual commitments except where an applicable written agreement expressly provides otherwise. The Partner Program is separate from HSE International's other Products and Services. Partner status does not by itself include, purchase, license or subscribe the Partner to ICAM Plus, Virtual or Online Training, or another HSE International Product or Service, and purchasing or using such a Product or Service does not by itself establish participation in the Partner Program. Where a particular Product or Service is expressly included within a written Partner arrangement, that Product or Service remains subject to the terms applicable to that offering.

Disclaimers and Service Limitations

Except for any express warranty, service commitment or other obligation stated in these Terms, an applicable written agreement, licence, subscription, order, offering-specific terms or other binding agreement with HSE International, and subject to rights and warranties that cannot lawfully be excluded or limited, HSE International Products, Services, Platforms and HSE International Materials are made available on the basis described for the applicable offering. HSE International does not warrant that every Product, Service or Platform will operate without interruption, delay or error, that every feature will remain available at all times, that every defect will be corrected immediately, or that a Product or Service will be compatible with every device, operating system, network, third-party service or configuration. HSE International takes reasonable steps appropriate to the applicable offering to maintain the quality and reliability of its own Products, Services and Materials, but information, guidance, examples, templates, calculations, search results, automated outputs and other content may require interpretation, verification or professional judgment. Except where HSE International has expressly agreed under a separate engagement to provide professional advisory or consulting services, use of an HSE International Product, Service, Platform or Material does not replace the user's or customer's responsibility to exercise appropriate professional judgment, obtain legal, regulatory or other specialist advice where required, and comply with laws, standards, procedures and obligations applicable to the user's or customer's activities. ICAM Plus and other investigation, health-and-safety, compliance or workflow tools provided by HSE International are intended to support authorized users in managing applicable processes and information. They do not independently determine whether an incident has been adequately investigated, whether a particular finding or corrective action is legally or professionally sufficient, or whether the user or organization has satisfied every legal, regulatory, contractual or workplace requirement. Responsibility for substantive investigation decisions, professional conclusions, workplace actions and regulatory compliance remains with the person or organization having the applicable responsibility, except to the extent HSE International has expressly assumed a particular responsibility in a separate written agreement. Where an HSE International Product or Service provides artificial-intelligence, automated, predictive, generated or suggested content or functionality, the resulting output may contain errors, omissions, incomplete information or inappropriate suggestions and must be reviewed by an appropriately qualified or authorized person before it is relied upon for a material safety, investigation, employment, legal, regulatory or business decision. Automated output does not, merely because it was generated through an HSE International Product or Service, constitute a factual determination, professional opinion, legal advice or decision by HSE International. HSE International Products and Services may interoperate with or depend upon third-party devices, operating systems, application marketplaces, telecommunications networks, cloud infrastructure, payment providers, integrations, websites, software or services. HSE International is not responsible for an interruption, restriction, change, error or failure caused solely by a third party or circumstance outside HSE International's reasonable control, except to the extent HSE International has expressly assumed responsibility for the relevant third-party component or applicable law otherwise requires. Nothing in this paragraph limits HSE International's responsibility for its own acts or omissions in selecting, configuring, integrating or operating a third-party service where such responsibility cannot lawfully be excluded or is expressly established by the applicable agreement. Nothing in these Terms excludes, restricts or modifies a warranty, condition, right, remedy or other protection that applicable law does not permit the parties to exclude, restrict or modify. Where a person acquires an HSE International Product or Service as a consumer and applicable consumer-protection law provides mandatory rights or remedies, those rights and remedies continue to apply notwithstanding anything in these Terms that would otherwise be inconsistent with them.

Limitation of Liability

To the fullest extent permitted by applicable law, HSE International and its applicable affiliates, officers, directors, employees, contractors, licensors and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss or damages arising out of or relating to an HSE International Product, Service, Platform, these Terms or an applicable transaction, including loss of profits, revenue, business opportunity or goodwill, where such loss is properly characterized as indirect or consequential under applicable law. This exclusion does not apply to a category of loss or liability that applicable law does not permit to be excluded. Subject to the exclusions and exceptions below, HSE International's aggregate liability arising out of or relating to a paid Product or Service, these Terms and the transaction giving rise to the claim will not exceed the greater of: a. the amounts actually paid or payable by the claimant to HSE International for the Product or Service principally giving rise to the claim during the twelve months immediately preceding the event giving rise to the claim; or b. CAD $1,000. For a Product, Service or Platform provided entirely without charge and not connected with a paid transaction, HSE International's aggregate liability will not exceed CAD $100, except where applicable law requires otherwise. The limitations above do not apply to liability to the extent it results from fraud or fraudulent misrepresentation, wilful misconduct, or another liability that applicable law does not permit to be excluded or limited. Nothing in this section limits a person's mandatory rights or remedies under applicable consumer-protection, privacy, data-protection or other law where contractual limitation is prohibited. A liability limit relating to one HSE International Product, Service or commercial relationship does not merge separate offerings or agreements. Fees paid for ICAM Plus are not aggregated with fees paid for Virtual or Online Training, Partner Program arrangements or another separate HSE International Product or Service merely for the purpose of increasing or calculating a liability limit, unless the applicable written agreement expressly treats those offerings as part of the same transaction or liability regime. Where HSE International and a customer, Partner or other contracting party enter into a separate written agreement containing a different warranty, remedy, indemnity or limitation-of-liability provision, the more specific provision in that agreement governs claims within its scope to the extent of any express inconsistency with this general section. Nothing in this section limits amounts properly owed by a customer or other party for Products, Services or other obligations that have been validly purchased or incurred. The exclusions and limitations in this section are intended to allocate risk between the parties and apply only to the fullest extent permitted by applicable law. They do not prevent a person from relying on a law that mandatorily applies to the transaction or from pursuing a remedy that cannot lawfully be waived, excluded or restricted by these Terms.

Indemnification and Third-Party Claims

To the extent permitted by applicable law, if you use an HSE International Product, Service or Platform on behalf of a business, organization or other entity, that entity will indemnify and hold harmless HSE International Group Limited and its applicable affiliates, directors, officers and employees from third-party claims, proceedings, damages, liabilities, judgments, settlements and reasonable external legal costs to the extent arising directly from: a. Customer Data, User-Generated Content, Partner materials or other content supplied by or on behalf of that entity that infringes or misappropriates a third party's intellectual property or other legal rights; b. that entity's unlawful or fraudulent use of an HSE International Product, Service or Platform; c. that entity's material breach of these Terms or an applicable written agreement, where that breach causes the third-party claim; or d. the entity's unauthorized disclosure or use of information belonging to a third party.

An indemnity under this section applies only to the extent the applicable third-party claim is attributable to an act, omission, content or circumstance for which the indemnifying party is responsible. A party is not required under this section to indemnify HSE International to the extent a claim results from HSE International's own breach of an applicable agreement, infringement, unlawful conduct, fraud, wilful misconduct or other act or omission for which HSE International is legally responsible. HSE International will provide the indemnifying party with reasonable notice of a claim for which indemnification is sought, provided that a delay in notice will reduce or discharge the indemnity obligation only to the extent the delay materially prejudices the indemnifying party's ability to respond to the claim. The indemnifying party will provide reasonable cooperation in the defence of the claim. HSE International may participate in the defence of an indemnified claim using counsel of its choice at its own expense. Where HSE International reasonably determines that a material conflict of interest exists, that urgent action is required to protect HSE International's legal or intellectual-property interests, or that the claim could materially affect HSE International beyond the monetary relief sought from the indemnifying party, HSE International may assume or participate in control of the defence to the extent reasonably necessary. An indemnifying party must not enter into a settlement that admits wrongdoing or liability by HSE International, imposes a non-monetary obligation on HSE International, restricts HSE International's Products, Services, intellectual property or business activities, or requires payment by HSE International without HSE International's prior written consent, which will not be unreasonably withheld where the settlement fully resolves the claim against HSE International and imposes no such obligation. Where you acquire an HSE International Product or Service primarily for personal, family or household purposes, this section does not impose an indemnity to the extent doing so would be prohibited by applicable consumer-protection law. Nothing in this section waives or restricts any right, defence, contribution right or other remedy that cannot lawfully be waived or restricted.

Third-Party Disputes

 

HSE International is not a party to a transaction, communication, engagement or dispute solely because users, customers, Partners or other third parties encounter, communicate with or obtain information about one another through an HSE International Product, Service or Platform. Each such party remains responsible for its own acts, omissions, representations, products, services and contractual obligations. If a dispute arises between you and another user, customer, Partner or third party, HSE International may, but is not obligated to, provide reasonable technical or administrative assistance within the scope of the applicable Product or Service. HSE International is not responsible for resolving the underlying dispute unless HSE International has expressly agreed to do so or applicable law requires otherwise. Nothing in this paragraph releases HSE International from liability for HSE International's own acts or omissions or limits a remedy that cannot lawfully be excluded.

Governing Law and Jurisdiction

These Terms and any dispute, claim or non-contractual obligation arising out of or relating to these Terms or the applicable use of an HSE International Product, Service or Platform are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without giving effect to conflict-of-laws principles that would require the application of another jurisdiction's laws, except to the extent that applicable law requires otherwise. Subject to any applicable dispute-resolution provision, mandatory consumer-protection right or other law that requires a different forum, the parties submit to the jurisdiction of the courts located in Alberta, Canada in relation to disputes arising out of or relating to these Terms or the applicable HSE International Product, Service or Platform. Where HSE International and another party have entered into a separate written agreement containing a different valid governing-law, jurisdiction or dispute-resolution provision, that more specific agreement governs matters within its scope to the extent of any express inconsistency with this section. HSE International Products, Services and Platforms may be made available to persons or organizations in jurisdictions outside Alberta or Canada. Availability in a jurisdiction does not constitute a representation that every Product, Service, feature or activity is lawful, suitable or available for every purpose in that jurisdiction. Users and organizations remain responsible for complying with laws and regulatory requirements that lawfully apply to their own activities, while HSE International remains responsible for laws and obligations that apply to HSE International as the provider of the applicable Product or Service. Nothing in this section deprives a consumer or other person of a mandatory right, remedy, protection or jurisdiction that applicable law does not permit to be waived, excluded or displaced by agreement.

Privacy

HSE International's collection, use, disclosure, retention and other handling of personal information in connection with its Websites, Products, Services and Platforms is described in the HSE International Privacy and Cookie Policy, available here. The Privacy and Cookie Policy applies according to its terms and applicable law and should be reviewed together with these Terms where personal information is collected or processed in connection with an HSE International offering. Additional privacy notices, consent requirements, data-processing terms or written agreements may apply to a particular Product, Service, customer relationship or jurisdiction. Where such additional provisions apply, they supplement the Privacy and Cookie Policy for the matters within their stated scope.

Severability of Provisions

If any provision of these Terms is held by a court or other competent authority to be unlawful, invalid or unenforceable in a particular jurisdiction, that provision will be interpreted or modified to the minimum extent reasonably necessary to make it lawful, valid and enforceable while preserving its intended purpose as far as permitted by applicable law. If such modification is not possible, the affected provision will be severed to the necessary extent. The remaining provisions of these Terms will continue in full force and effect, and the invalidity or unenforceability of a provision in one jurisdiction does not, by itself, make that provision invalid or unenforceable in another jurisdiction.

These Terms are to be read together with any licence, subscription terms, order form, service terms, Partner Program terms, training terms, written agreement or other offering-specific terms that are expressly stated to apply to the relevant HSE International Product, Service, Platform or commercial relationship. A document, policy, webpage, notice or other material does not become part of the contractual agreement merely because it is available on an HSE International website or accessible through an HSE International Product or Service, unless these Terms, the applicable offering-specific terms or another binding agreement expressly provide that it forms part of the applicable agreement.

The HSE International Privacy and Cookie Policy applies to the collection and handling of personal information according to its own terms and applicable law. A reference or link to that policy in these Terms does not, by itself, convert every statement in the Privacy and Cookie Policy into a contractual warranty or commercial obligation, except to the extent that applicable law, these Terms or another binding agreement expressly provides otherwise. Where a separate written agreement, licence, subscription, order form or offering-specific term expressly conflicts with these general Terms in relation to the subject matter it governs, the more specific provision will govern that subject matter to the extent of the conflict. Provisions applying to one HSE International Product, Service or relationship do not automatically amend or govern a separate HSE International Product, Service or relationship merely because the same person or organization uses both offerings.

Security

HSE International uses reasonable administrative, technical and organizational safeguards designed to protect information and HSE International Products, Services and Platforms against unauthorized access, use, alteration, disclosure, loss or destruction, taking into account the nature of the applicable information, Product or Service and the risks reasonably associated with its processing or operation. Security measures may include access controls, authentication mechanisms, encryption or secure transmission technologies, monitoring, logging, backup or recovery measures and other safeguards appropriate to the applicable system or information. Payment information may be processed by application marketplaces, financial institutions or third-party payment processors according to the purchasing method applicable to the relevant Product or Service. Those providers may collect and process payment information under their own terms and privacy practices. HSE International's access to and processing of payment-related information varies according to the applicable transaction and payment method and is further described, where applicable, in the HSE International Privacy and Cookie Policy and the terms governing the relevant Product or Service. No internet transmission, electronic storage system, device, network, software platform or security measure can be guaranteed to be completely secure or continuously available. Users and organizations are also responsible for taking reasonable security precautions within their control, including protecting account credentials and devices, using appropriate access controls, promptly addressing suspected unauthorized access and complying with security requirements applicable to the relevant HSE International Product, Service or Platform. Nothing in this section limits a security, privacy, confidentiality, data-protection or other obligation that HSE International has expressly undertaken or that applicable law does not permit HSE International to exclude or limit.

Dispute Resolution

HSE International encourages users, customers, Partners and other parties to raise concerns promptly so that disputes may, where reasonably possible, be resolved without formal proceedings. Before commencing a formal claim, a party may contact the other party and provide a reasonable description of the issue, the material facts known to that party and the resolution sought. Notices to HSE International concerning a legal dispute may be sent to legal@hseigroup.com or through another legal-notice contact method expressly designated by HSE International.

Unless applicable law, an applicable written agreement or the circumstances reasonably require more urgent action, HSE International and the other party may attempt in good faith to resolve a dispute through direct discussion for a reasonable period before commencing formal proceedings. This informal process is intended to facilitate resolution and does not prevent either party from seeking urgent, interim, protective or injunctive relief where reasonably necessary, nor does it require a party to delay a claim where doing so could prejudice a legal right or cause an applicable limitation period to expire. Arbitration, mediation or another form of alternative dispute resolution may be used where HSE International and the other party voluntarily agree to that process in accordance with applicable law or where an applicable written agreement validly requires or permits it. Where a consumer transaction is subject to a law that gives the consumer the right to choose whether to arbitrate after a dispute has arisen, nothing in these Terms requires the consumer to surrender that choice or prevents the consumer from bringing a claim before a court, tribunal, regulator or other authority where applicable law permits. These general Terms do not require disputes concerning all HSE International Products, Services or commercial relationships to be resolved through a single dispute-resolution process. A separate consulting agreement, enterprise agreement, Partner agreement, training agreement, licence, subscription, order or other written agreement may contain a different dispute-resolution procedure applicable to the relationship within its scope, provided that the procedure is valid and enforceable under applicable law. Nothing in this section waives or restricts a person's right to make a complaint to a regulator, consumer-protection authority, privacy authority, law-enforcement agency or other governmental body; to participate in a proceeding where participation cannot lawfully be restricted; to seek relief through a court or tribunal where applicable law provides that right; or to exercise any other remedy that cannot lawfully be waived or restricted.

Account Credentials and Access Security

Account credentials, passwords, authentication codes and other individual security credentials used to access an HSE International Product, Service or Platform must be kept confidential and must not knowingly be shared with or made available to an unauthorized person. Where an organization requires multiple individuals to access an HSE International Product or Service, each person should use the account, role, credential or other access method authorized for that person rather than sharing another user's individual credentials, except where HSE International expressly provides a different authorized access mechanism for the applicable offering. If you know or reasonably suspect that an account credential has been lost, disclosed, compromised or used without authorization, you must take reasonable steps to secure the account, including changing or resetting the affected credential where available, and notify HSE International without unreasonable delay where notification would reasonably assist HSE International in protecting the account, Product, Service, Platform or affected information. HSE International may require a credential reset, temporarily restrict affected access or take other reasonable security measures where it reasonably believes credentials or account access may have been compromised. Third-party integrations, applications or service providers should access HSE International Products or Services only through authorization methods, interfaces or technical mechanisms that HSE International makes available or approves for that purpose. Authorization of an integration does not, by itself, authorize the third party to receive or use an individual's HSE International password or other personal authentication credential.

Age and Eligibility

Eligibility to use an HSE International Product, Service or Platform may depend on the nature of the applicable offering, applicable law and any age, employment, organizational, parental-consent or other eligibility requirements expressly stated for that offering. A person must not create an account, enter into a transaction or use a restricted Product or Service if that person does not satisfy the applicable eligibility requirements or does not have any consent or authorization required by law. Unless HSE International expressly states otherwise for a particular offering, an individual under 16 years of age must not independently create an HSE International account or provide personal information directly to HSE International through an account-based Product or Service. Where an HSE International offering lawfully permits participation by a person under 18, that person's access may be subject to appropriate parental or legal-guardian consent, organizational authorization, employment requirements or other safeguards required by the applicable offering and applicable law. Where a minor or young worker accesses an HSE International Product or Service through an employer, educational institution or other organization, the organization is responsible for ensuring that it has the authority and any consent required to authorize that person's participation and for assigning access appropriate to that person's role, subject to HSE International's own obligations under applicable privacy, consumer-protection and other law. Nothing in this section makes participation by a minor available for a Product or Service that HSE International has designated as adult-only or otherwise subject to a higher minimum age. Offering-specific eligibility requirements prevail over this general section for the applicable Product or Service to the extent they impose a lawful additional restriction.

Communications, Electronic Notices and SMS

HSE International may communicate with you in connection with an HSE International Product, Service, Platform, transaction, account or other business relationship using contact information or communication methods reasonably associated with that relationship. Communications may include account, security, service, transactional, administrative, support, contractual, legal and other operational notices and may be delivered, as appropriate, by email, in-product or in-platform notification, website or account notice, telephone, text message or short message service (“SMS”), mail or another communication method made available for the applicable offering. Where applicable law permits electronic delivery and any required consent or other legal conditions have been satisfied, HSE International may provide agreements, notices, disclosures, confirmations, records or other communications electronically. An electronic communication will not be treated as satisfying a particular statutory or contractual requirement for written notice, signature, delivery or receipt where applicable law or an applicable written agreement requires a different method or additional formality. You are responsible for taking reasonable steps to maintain current contact information where that information is used for communications concerning your account, Product, Service or relationship with HSE International. Operational, transactional, account, security, legal and service-related communications are different from commercial electronic marketing communications. Acceptance of these Terms, creation of an HSE International account or use of an HSE International Product, Service or Platform does not, by itself, constitute express consent to receive commercial electronic marketing messages where applicable law requires separate consent. HSE International will send commercial electronic marketing messages only where HSE International has the consent or other lawful basis required by applicable law. Where Canada's Anti-Spam Legislation (“CASL”) applies, applicable commercial electronic messages will identify HSE International or the applicable sender, provide the contact information required by law and contain a clear and readily performed unsubscribe mechanism. You may opt out of HSE International commercial marketing SMS messages at any time by replying STOP or UNSUBSCRIBE to the applicable SMS message, or by sending STOP or UNSUBSCRIBE to HSE International at 1-866-337-4734 where that messaging method is available. You may opt out of HSE International commercial marketing email messages by using the unsubscribe link contained in the applicable email, by replying STOP or UNSUBSCRIBE where reply-based opt-out is enabled, or by emailing STOP or UNSUBSCRIBE to support@hseigroup.com. You may also contact HSE International at support@hseigroup.com or 1-866-337-4734 for assistance with an unsubscribe or marketing-preference request. HSE International does not impose a fee for exercising an unsubscribe right. HSE International's current service standard is to process a valid SMS or email marketing unsubscribe request and remove or suppress the applicable telephone number or email address from the relevant HSE International marketing list within 24 hours after receipt. Where CASL applies, HSE International will in all cases give effect to a valid unsubscribe request without delay and no later than 10 business days after the request is sent, without requiring any further action from the recipient. Any electronic address, webpage or other unsubscribe mechanism required to remain available under CASL will remain valid for at least 60 days after the applicable commercial electronic message is sent. An unsubscribe mechanism for a commercial electronic message will permit the recipient to communicate the unsubscribe request at no cost using the same electronic means by which the message was sent where practicable, or another electronic means where use of the same method is not practicable. HSE International will not require a recipient to provide information or complete additional steps beyond those reasonably necessary to identify and process the unsubscribe request where applicable law prohibits such additional requirements. After an unsubscribe request is submitted, HSE International may send a non-promotional confirmation acknowledging or confirming that the request has been received or processed. Once the unsubscribe request takes effect, HSE International will not send further commercial electronic marketing messages covered by that opt-out unless the recipient subsequently provides new consent or another lawful basis permits the communication. Opting out of marketing communications does not prevent HSE International from sending non-marketing communications reasonably necessary to administer an account, Product or Service, provide security or safety information, complete or confirm a transaction, respond to a request, provide support, administer an existing contractual relationship, or comply with applicable law. If you ask HSE International not to make promotional or telemarketing calls to a telephone number, you may make that request during the call, by calling 1-866-337-4734, or by emailing support@hseigroup.com. Where the CRTC's Unsolicited Telecommunications Rules apply, HSE International will process the request and add the applicable name and telephone number to its internal do-not-call list within 14 days of the request and will retain the number on that internal list for the period required by those rules, currently three years and fourteen days. HSE International will not make further telemarketing calls to a number that is or should be on its applicable internal do-not-call list, subject to any communication that is outside the applicable telemarketing restriction or otherwise permitted or required by law. Where HSE International engages in telemarketing activities subject to Canada's National Do Not Call List or Unsolicited Telecommunications Rules, HSE International will comply with the registration, subscription, caller-identification, permitted calling-hour, internal do-not-call and other requirements applicable to those activities. A request not to receive telemarketing calls does not prevent HSE International from making a non-telemarketing call that is requested by the recipient, necessary to administer an existing Product, Service or business relationship, required for security or safety purposes, or otherwise permitted or required by applicable law. SMS and text-message availability may depend on the recipient's telecommunications provider, device and service plan. Standard message or data charges imposed by a telecommunications provider may apply to the receipt or transmission of SMS messages. HSE International does not itself impose a charge merely for submitting an unsubscribe request. HSE International may record or monitor telephone or similar communications for purposes such as customer service, quality assurance, training, security, fraud prevention, dispute management or another appropriate identified purpose where permitted by applicable law. Where notice, knowledge or consent is required for a recording, HSE International will provide the required notice or obtain the required consent as applicable. Recordings and information derived from them will be handled in accordance with the HSE International Privacy and Cookie Policy, applicable retention requirements and applicable law. HSE International does not guarantee that any particular communication will be recorded or that a recording will be retained indefinitely or remain available for retrieval except where HSE International has expressly undertaken such an obligation or applicable law requires it.

Incentive Prize Official Rules

Your participation in any survey conducted (or in part) by HSE International is subject to the HSE International’s incentive prize official rules. You can view the rules here.

Modifications to Terms of Use

HSE International may update these Terms from time to time to reflect changes to HSE International's Products, Services, Platforms or business practices; changes in technology, security or operational requirements; changes to applicable laws, regulations or regulatory guidance; the introduction, modification or discontinuation of features or offerings; or other reasonable developments affecting the matters governed by these Terms. Administrative, editorial, formatting or clarifying changes that do not materially reduce a user's or customer's existing rights or materially increase existing obligations may take effect when the revised Terms are published or on a later effective date identified by HSE International. Where a change materially affects an existing user's or customer's contractual rights or obligations, HSE International will provide reasonable advance notice where reasonably practicable and where required by applicable law. Notice may be provided by email, an account or in-product notice, a notice through the applicable HSE International Product, Service or Platform, publication with a reasonably prominent notice of the change, or another communication method appropriate to the applicable relationship. A revised version of these Terms will apply prospectively from its stated effective date unless applicable law or a valid agreement expressly permits a different result. A revision will not retroactively create a new charge, alter an amount already properly paid or accrued, remove a right that has already accrued, or materially change a completed transaction merely because revised Terms are later published, except where the affected party expressly agrees or applicable law otherwise permits or requires the change. Where continued use of an HSE International Product, Service or Platform after the effective date of revised Terms may lawfully constitute acceptance of the revision, HSE International will make the revised Terms reasonably available and will provide any notice required under these Terms or applicable law. Continued use of one HSE International Product, Service or Platform does not, by itself, constitute acceptance of a revision that applies solely to a separate HSE International Product, Service, Platform or commercial relationship. Where applicable law or the nature of a material change requires affirmative consent or acceptance, HSE International will obtain that consent or acceptance through an appropriate process rather than relying solely on continued use. If a material revision applies to an ongoing Product, Service or relationship and you do not agree to that revision, you may discontinue the affected Product, Service or relationship before the revised provision becomes effective, subject to applicable cancellation requirements, amounts already accrued, minimum commitments in a valid written agreement and rights or obligations that survive termination. Where applicable consumer-protection law provides additional cancellation, refund or other rights in connection with a contractual change, those rights continue to apply. A change to these general Terms does not, merely by publication, amend a separate written agreement, licence, order form, Partner agreement, training agreement, enterprise agreement or other offering-specific contract unless that agreement expressly permits the applicable change or the parties otherwise validly agree to the amendment. Likewise, an amendment affecting one HSE International offering does not automatically amend the terms governing another separate offering. HSE International may identify the effective date, revision date or other version information for the current Terms. HSE International is not required to provide a complete line-by-line comparison of every revision, but where reasonable notice of a material change is required under these Terms or applicable law, HSE International will provide information sufficient to identify the general nature of the material change. Users and customers should review the revised Terms when HSE International provides or makes available such notice. Nothing in this section permits HSE International to waive, restrict or displace a mandatory consumer right, contractual right or other legal protection that applicable law does not permit to be modified in this manner.

ICAM Plus Mobile Application — Additional Terms

a. Application and Scope. These ICAM Plus Mobile Application Additional Terms (“ICAM Plus App Terms”) apply specifically to the download, installation, access to and use of the ICAM Plus mobile application (“ICAM Plus” or the “Application”) made available by HSE International Group Limited (“HSE International”). These ICAM Plus App Terms supplement the generally applicable provisions of these Terms of Use and any applicable subscription, organizational, enterprise or other written agreement governing access to ICAM Plus. ICAM Plus is a separate HSE International Product. These ICAM Plus App Terms do not govern HSE International's Virtual or Online Training, Partner Program, consulting services, HSEI Store products, other software products or other Products or Services merely because those offerings are provided by HSE International or accessed by the same person or organization. Where a provision in these ICAM Plus App Terms expressly applies differently from a general provision of these Terms in relation to ICAM Plus, the more specific ICAM Plus provision governs that subject matter to the extent of the inconsistency. b. Mobile Application Licence. Subject to these Terms, any applicable subscription or organizational entitlement, applicable marketplace terms and applicable law, HSE International grants an authorized user a limited, non-exclusive licence to install, access and use ICAM Plus on compatible devices for the user's authorized personal or organizational purposes. ICAM Plus is licensed, not sold, and no ownership interest in the Application, its software or HSE International intellectual property is transferred to the user. HSE International and its licensors retain all rights not expressly granted. The Application licence does not grant ownership of Customer Data, investigation records, evidence, reports or other information created or supplied by an authorized customer or user. Rights concerning that information are governed by these Terms, the applicable customer or organizational agreement, the HSE International Privacy and Cookie Policy and applicable law. A user's right to install or retain a copy of the Application is separate from the user's entitlement to paid subscription features, organizational functionality, cloud services, storage, artificial-intelligence functionality or other services that require a current subscription, licence, organizational membership or other entitlement. Expiration or cancellation of a paid entitlement may therefore restrict paid functionality without requiring HSE International to treat ownership of the user's device or installed application as transferred or terminated. c. Updates and Compatibility. HSE International may provide updates, corrections, security changes, compatibility changes or new versions of ICAM Plus from time to time. Continued functionality may require a supported version of the Application, a compatible device or operating system, internet connectivity for functionality that is not designed for offline use, and installation of reasonably necessary updates. HSE International does not guarantee continued compatibility with every historical device, operating-system version or third-party service, subject to applicable law and any express commitment made under an applicable written agreement. d. ICAM Plus Personal Subscriptions. Where an ICAM Plus Personal subscription is purchased through the Apple App Store or Google Play, the subscription purchase, billing and renewal transaction is processed through the applicable application marketplace. The price, currency, billing period, applicable taxes, introductory offer or free-trial period, if any, and other material purchase information presented by the applicable marketplace at the time of purchase form part of the applicable subscription transaction. An auto-renewing Personal subscription will renew for the applicable subscription period unless renewal is cancelled through the marketplace account used to purchase the subscription before the applicable renewal takes effect. Deleting or uninstalling ICAM Plus does not by itself cancel an active subscription. Cancellation of recurring billing does not, by itself, delete the user's HSE International account or automatically delete Customer Data. Account closure and data retention or deletion are governed separately by the applicable account, privacy, customer-data and legal requirements. A Personal subscription purchased through an application marketplace must be managed through the applicable marketplace's subscription-management process. On Apple devices, applicable subscriptions may be managed through the user's Apple Account subscription settings. On Android devices, applicable Google Play subscriptions may be managed through Google Play's subscription-management functionality. HSE International may provide a direct link from ICAM Plus to the applicable marketplace subscription-management process. Refunds, cancellations taking effect before the end of a paid period, billing adjustments and similar marketplace transaction matters are subject to the applicable marketplace's policies and applicable law. Except where a refund, immediate cancellation or other remedy is required by applicable law or granted under the applicable marketplace or HSE International policy, cancellation ordinarily prevents future renewal while access to the applicable paid subscription benefits continues through the remainder of the period already paid for. Nothing in these ICAM Plus App Terms limits a mandatory refund, withdrawal, cancellation or consumer remedy that applicable law does not permit to be excluded. e. Organizational, AI and Enterprise Arrangements. ICAM Plus Organizational subscriptions, organizational add-ons, applicable artificial-intelligence service arrangements and Enterprise arrangements are separate from ICAM Plus Personal marketplace subscriptions unless HSE International expressly states otherwise. Where such an arrangement is purchased directly from HSE International, including through a designated business payment provider such as PayPal where presented, the applicable order, subscription terms, organizational plan terms, written agreement and direct-payment conditions govern that transaction rather than the Personal subscription rules of the Apple App Store or Google Play. Enterprise arrangements may require direct engagement with HSE International and may be governed by a separately negotiated written agreement. Purchasing a Personal subscription through an application marketplace does not by itself create an Organizational or Enterprise entitlement, and an Organizational or Enterprise relationship does not by itself create a separately billed Personal marketplace subscription. f. Additional Terms for ICAM Plus Obtained Through the Apple App Store. Where ICAM Plus is downloaded, purchased or otherwise obtained through Apple's App Store, the following Apple-specific terms apply in addition to the other applicable provisions of these Terms. In the event of an inconsistency between these Apple-specific terms and another provision concerning Apple's role in distribution of the Application, these Apple-specific terms govern that subject matter. The agreement governing ICAM Plus is between HSE International and the end user, and not between Apple Inc. (“Apple”) and the end user. HSE International, and not Apple, is responsible for ICAM Plus and its content, subject to these Terms and applicable law. The licence granted for an Apple-distributed copy of ICAM Plus is a non-transferable licence to use the Application on Apple-branded products that the end user owns or controls and as permitted by the Usage Rules contained in the Apple Media Services Terms and Conditions, except to the extent the Application may be accessed and used by other accounts associated with the purchaser through Family Sharing, volume purchasing, Legacy Contacts or another use expressly permitted under Apple's applicable rules. HSE International, and not Apple, is responsible for providing maintenance and support services for ICAM Plus to the extent required by these Terms, an applicable agreement or applicable law. Apple has no obligation to furnish maintenance or support services for ICAM Plus. Questions or support requests concerning ICAM Plus should be directed to HSE International using the contact information below. HSE International is responsible for warranties relating to ICAM Plus to the extent such warranties have not been effectively disclaimed or limited in accordance with applicable law. If an Apple-distributed copy of ICAM Plus fails to conform to an applicable warranty, the end user may notify Apple and Apple may refund the purchase price, if any, paid for the Application as provided under Apple's applicable requirements. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to ICAM Plus, and HSE International remains responsible for other claims, losses, liabilities, damages, costs or expenses attributable to a failure of ICAM Plus to conform to an applicable warranty. HSE International, and not Apple, is responsible for addressing claims by an end user or third party relating to ICAM Plus or the end user's possession or use of ICAM Plus, including applicable product-liability claims, claims that ICAM Plus fails to conform to an applicable legal or regulatory requirement, and claims arising under applicable consumer-protection, privacy or similar law. Nothing in these terms limits HSE International's liability beyond what applicable law permits. If a third party claims that ICAM Plus or an end user's possession or use of ICAM Plus infringes that third party's intellectual property rights, HSE International, and not Apple, is responsible for the investigation, defence, settlement and discharge of that intellectual-property infringement claim to the extent required under the applicable agreement and law. By using an Apple-distributed copy of ICAM Plus, the end user represents and warrants that the end user is not located in a country or region that is subject to a United States Government embargo or that has been designated by the United States Government as a “terrorist supporting” country or region, and that the end user is not listed on any United States Government list of prohibited or restricted parties. The end user must comply with applicable third-party terms when using ICAM Plus, including applicable wireless-data, telecommunications, device, operating-system and Apple service terms, to the extent those terms lawfully apply to the end user's use of the Application. HSE International Group Limited is the developer responsible for ICAM Plus for purposes of these Terms. Questions, complaints or claims concerning ICAM Plus may be directed to: HSE International Group Limited, PO Box 78225, Edmonton RPO, Callingwood, Alberta, T5T6A1; telephone: 1-866-337-4734; email: support@hseigroup.com. Apple and Apple's subsidiaries are third-party beneficiaries of these ICAM Plus App Terms as they apply to an Apple-distributed copy of ICAM Plus. Upon the end user's acceptance of the applicable terms, Apple will have the right, and will be deemed to have accepted the right, to enforce those applicable terms against the end user as a third-party beneficiary. g. Additional Terms for ICAM Plus Obtained Through Google Play. Where ICAM Plus is downloaded, purchased or otherwise obtained through Google Play, the following Google Play-specific terms apply in addition to the other applicable provisions of these Terms. The agreement governing ICAM Plus is between HSE International and the end user. Google is not a party to these ICAM Plus App Terms and is not responsible or liable under HSE International's end-user licence agreement, subject to Google's own rights and obligations under its applicable terms and applicable law. For an ICAM Plus copy distributed through Google Play, the end user receives the non-exclusive rights to perform, display and use the Application required under the applicable Google Play distribution terms. To the extent Google's applicable distribution agreement requires a non-exclusive, worldwide and perpetual application licence, these ICAM Plus App Terms are intended to operate consistently with that requirement. A perpetual right relating to the installed Application does not create a perpetual entitlement to subscription benefits, hosted services, organizational functionality, cloud functionality, paid storage, artificial-intelligence functionality or another service for which an active subscription or other continuing entitlement is required. The end user must comply with applicable Google Play, Google Account, device, telecommunications and other third-party terms when using an Android copy of ICAM Plus. If these ICAM Plus App Terms conflict with a Google Play term that Google requires to govern distribution of the Application through Google Play, the applicable Google Play requirement will govern that distribution-related subject matter to the extent of the conflict. Google Play purchases, subscriptions, refunds and billing transactions are also subject to Google's applicable billing and refund policies and applicable law. Where Google Play processes a refund or cancellation under its policies, that marketplace action will be reflected in the corresponding ICAM Plus entitlement as appropriate. HSE International may also provide a refund or other remedy where permitted by Google Play's systems, HSE International's applicable policy or applicable law. HSE International remains responsible for providing support and maintenance for ICAM Plus to the extent required by these Terms, an applicable written agreement, Google Play requirements or applicable law. Questions, complaints or claims concerning ICAM Plus should be directed to HSE International Group Limited at support@hseigroup.com or 1-866-337-4734. h. Marketplace Terms and Mandatory Rights. Apple, Google and other marketplace providers may change their marketplace, billing, refund, subscription-management or distribution requirements from time to time. These ICAM Plus App Terms apply together with applicable marketplace requirements and do not purport to limit a right or remedy that the marketplace provider or applicable law requires to remain available to the end user. Where marketplace-specific requirements apply only to one distribution channel, those requirements do not amend the terms governing ICAM Plus obtained through another channel or the terms governing another HSE International Product or Service.

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